Hello I want to compliment your Loan Officer Rochelle Flores and her processing team. My Aunt Pat and I are first time home buyers and these ladies, got us approved and funded within a few weeks, we never imagined getting this kind of fast and efficient service during this crazy Pandemic. Rochelle even went above and beyond her loan officer duties to stay in touch with the Seller’s agent and their Escrow company, on a daily basis, to offer any assistance to help expedite the funding of our loan without delay. This really WOW’d us and motivated us to share our experience with our friends and family. We will continue to work with Rochelle and we want to thank her for making us feel more than just valued customers.
Sincerely,
Ruth & Patricia
96% Satisfaction
Elizabeth (and the other woman she was working with...so sorry I can't remember her name right now. She was amazing along with Elizabeth) was absolutely amazing. She was extremely thorough and always responded to my texts, phone calls and emails quickly. I feel she went beyond her job requirements to make me feel comfortable and reassured about the loan process and to answer my specific loan questions. I cannot think of enough nice things to say about Elizabeth and the quality of her work. She is an excellent "people" person and is kind and caring. I truly felt that she cared about my family and our specific needs..... from: Elizabeth Chapman
Best Loan Officer - Rochelle Flores
I had refinanced my mortgage a few times and so far Rochelle Flores was the best loan officer I'vd worked with. She knows what she's doing, helps you to make the process approved quick and you can depend on her. I'll keep her in mind in the future. Thanks to her I got a good interest rate and I'm happy with it - Ermelinda S. from San Jose, CA
I was recently afforded the opportunity to work with Rochelle Flores through an FHA refinance for my home. From the very first contact Rochelle demonstrated professionalism, knowledge and competency. I received three contacts for my FHA refinance and Rochelle's email was the only one that provided detailed information about loan opt ions. That was a deciding factor for choosing to work with Rochelle.
Rochelle provided accurate and detailed information every step of the way. She understood that I wasn't available via phone and due to my work situation needed to communicate through email. She was gracious, understanding and provided concise requests for information at all times .
Every step of this process was made easy by Rochelle's guidance. She kept me updated appropriately and was always available when I had questions.
I thoroughly enjoyed this whole process and was really touched by the care Rochelle provided without ever meeting in person.
Rochelle absolutely provided the best customer service I have ever received. She is a wonderful representation of Allstate Lending.
Best,
Lenori Cassidy